Cancellation & Refund Policy
Trust and Trip Experiences Pvt. Ltd. · Last updated 01 September 2024
Overview
Customers eligible for refunds will receive the refund amount within 90 working days from the date of cancellation or supplier processing, whichever occurs later. Exchange rates may affect refund amounts based on international rates and supplier reimbursements.
Cancellation Fee Schedule
| When You Cancel | Cancellation Fee |
|---|---|
| At the time of booking | 25% of total package cost or supplier fees, whichever is higher |
| 45+ days before travel | 50% of total package cost or supplier fees, whichever is higher |
| 30 – 44 days before travel | 75% of total package cost or supplier fees, whichever is higher |
| Less than 20 days before travel | 100% of total package cost (no refund) |
All cancellation charges are non-refundable and non-transferable.
Hotels
- Non-refundable properties: No reimbursement is provided once booked.
- Refundable hotels: Processed per the itinerary terms, subject to exchange rate variations.
- Trust and Trip is not responsible for changes in hotel quality, staff behaviour, or cleanliness after booking.
- Early check-in and late check-out depend on hotel availability and discretion — no refunds are provided if these are denied.
- Room upgrades purchased directly at the hotel are charged to the guest and are not reimbursable.
Activities & Experiences
- Non-refundable activities: No reimbursement once booked.
- Refundable activities: Processed per the cancellation policy stated in your itinerary, subject to exchange fluctuations.
Transfers
Transfer cancellations are processed per your itinerary terms with potential exchange rate variations affecting any refund amounts.
Visa & Insurance
- Insurance policies, once applied, are non-refundable and subject to a 100% cancellation fee. Claims must be directed to the respective insurance company.
- Visa fees are non-refundable in the event of rejection by the issuing embassy or consulate. Trust and Trip will assist with the application process but cannot guarantee visa approval.
Force Majeure & Exceptional Circumstances
In the event of natural disasters, pandemics, political unrest, or other force majeure situations, Trust and Trip will make its best effort to provide alternatives or refunds in coordination with our suppliers. However, TTEPL cannot guarantee refunds from third-party providers in such circumstances.
How to Request a Cancellation
- Email support@trustandtrip.com with your booking reference and reason for cancellation.
- Our team will confirm receipt within 24 hours and initiate the cancellation with all suppliers.
- You will receive a final cancellation summary with the applicable fees and refund amount (if any) within 3–5 working days.
- Approved refunds are processed within 90 working days of supplier confirmation.
You can also call us at +91 8115 999 588 during office hours (8 AM – 10 PM, Tuesday closed).
This policy is subject to change. For the most current version, visit trustandtrip.com/cancellation-policy. For disputes, see our Terms & Conditions.